That is usually the first question someone asks me. This article will discuss the first step in increasing your treatment center’s admissions. We don’t advertise, so people who find 800 Recovery Hub online usually search, “how to increase admissions at our rehab now.” The reason is that most treatment centers that find us are typically reactive rather than proactive regarding census issues.
What sets 800 Recovery Hub apart is that we will help you legally, ethically, and quickly increase your census and design a custom system for your substance abuse treatment center to manage its growth.
To increase admissions at your substance abuse treatment center, we take a shotgun approach to increasing your census. Simultaneously, we begin multiple avenues to achieve your goals. There is a lot more to improving the census than just increasing it.
People struggling with substance abuse are not the only ones in denial.
Regional drug and alcohol rehabs almost always rebuke our first suggestion. They are 100% convinced that ALL they need is more leads now. It takes more than just “more leads now” to increase census.
When a national treatment center with over 1,000 monthly admissions wanted to increase its census, it contacted us. They sought to identify changes in their call center and admission processes that would increase admissions. They had approximately 100 well-trained and experienced admission reps, over 10 team managers, AVPs, VPs, a tremendous support staff, and senior-level marketing managers. However, they wanted to do better. Even after being in business for over 10 years with explosive growth, their senior management recognized that they needed outside help to evaluate and improve their processes. Most importantly, they wanted experts who were unafraid to make changes to the status quo.
We provided them with our call center review service. After a thorough review, we suggested changes to their call routing, scripting, call flow, staff changes, client follow-up, insurance verification, and admission processes. Three months after our review, we found that most of our suggested changes had been implemented, and their lead-to-admission conversion rate had significantly increased after implementing those changes. As a result, they got more clients into treatment from their current lead flow.
Why is a substance abuse call center review crucial when you need help with your census now?
It is straightforward. We will start creating new leads for you, and we want all those leads to go to a fine-tuned, perfect machine. Typically, within a few weeks, we increase regional treatment centers’ conversion by 20% minimum after our call center review, sometimes much more. To increase your census, we want to do everything possible. Again, this is just the first step in increasing admissions. It’s similar to a person with an addiction admitting they need help.
A substance abuse call center review is vital for all our new clients.
By performing a review, we can increase your admissions quickly and learn what works and what doesn’t work in attracting clients to your treatment center. More importantly, when we start creating new leads for you, we want them to convert at the highest rate possible.
If your substance abuse treatment center needs more clients, please feel free to contact me for a no-obligation, free consultation.
About the Author
As the previous Chief Marketing Officer for a California Drug and Alcohol Rehab, Bruce Berman grew the census by 500% in one Year. As the Vice President of Marketing and Admissions for a start-up treatment center, Bruce grew the center from 6 beds to nearly 100 in 2 1/2 years. As the Assistant Vice President of Admissions for American Addiction Centers, Bruce ran a 100-seat call center responsible for over 1,000 monthly admissions. Bruce personally has put thousands of people into substance abuse treatment in his career. Getting people into treatment is not only a career for Bruce. He has over 25 years in recovery and sees his career as a vocation, not a job.